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My Account

How do I create my account?

Please go to this link http://www.harveyshopping.com/en/login?back=my-account and click on the Create account to get started.

Can I upload my pictures without placing order ?

Yes ,you can

Can I edit the my uploaded photos before placing final order .

Yes , you can upload unlimited pictures of your friend and relatives .You may place order at some later date also

How long it take to my process order ?

Our endeavor at harveyindia is always to ship your order with in 24 hours . If because of some reasons which at beyond our control we ensure to intimate customer . However our endeavor is on keep your inconvenience at minimal level .

Can I get discount on orders placed in bulk quantities ?

Yes , you will . Especially for our corporate customer we offer deep discounts . However discount rate varies on the quantity of order placed .

Do a minimum level image resolution is required to proceed to place order ?

In order to make quality product we recommend minimum 300 dpi resolution . JPEG , PNG and GIF formats are accepted . In case you try to upload image which is not compatible to our specification , pop screen will guide you automatically .

I am not expert in designing . Can I still gift designed products using harveyshopping.com?

Infact our design interface is so simple that even a naïve can give shape to his creativity . There ample to design templates which you can use to enhance your image .

Payment and VAT Queries

What are the payment options available at Harveyindia?

The payment options we support are:

  • Credit card
  • Debit card
  • Net banking

All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.

Do you offer Cash On Delivery (COD) payment method?

No, we don’t offer Cash On Delivery (COD) payment method. You can make payments through various online banking medium available.

When will I receive my refund for a cancelled order?

We shall process your refund in the form of vouchers which can be used next time when you make any purchase on our website. The voucher will be emailed to you immediately once your order has been cancelled. The refund voucher will be valid for 3 months.

What should I do if my payment fails?

In case of payment failure, please retry ensuring:

  • Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
  • Your internet connection is not disrupted in the process
  • If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to admin@harveyshopping.com for any further clarifications.

How do I report an unauthorized purchase or billing error?

Kindly drop an email at sales@harveyshopping.com

How will I be billed for VAT on different products?

The prices indicated on the website are inclusive of VAT.

Ordering And Tracking

Can I change the product after I have placed an order?

That’s not possible. You can cancel the order within one hour of placing the order.

Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.

How will I know if my order is placed successfully?

You will receive an email confirmation from harveyshopping.com once your order is successfully placed.
This mail will have all the details related to your order.

Can I track my order?

Yes, you can track your order online as well as you can drop us an email at sales@harveyshopping.com and we will be happy to help you.

The order I received is not complete. What do I do?

Please drop an email at sales@harveyshopping.com . We will fix it right-away.

How do I re-order previously bought items?

Easy! Please log into your account, go to order history and reorder!

Can I add more to an order I've just placed?

No. Please cancel the current order and place a new order with all the items.

Shipping and Delivery

We strive to deliver products purchased from harveyshopping.com in excellent condition and in the fastest time possible. We use a host of shipping partners includingprofessional, DTDC, Blue Dart, to ship your products.

What are the shipping charges on harveyshopping.com products?

Shipping is dependent on weight; as the weight increases the shipping charges may vary. For further details please check below:

QUANTITYSHIPPING CHARGES
Upto 250 gms 50
250-500 gms 75
500gms- 1 Kg 150
1-2 Kg 250

What are the shipping charges on the FREE offer?

The shipping charge for the free orders is Rs. 50.

How will my order arrive?

Your order will reach at your doorstep via our partnered courier service providers including professional, DTDC, Blue Dart

When does dispatch the orders?

We dispatch orders from Monday to Saturday.

How long will it take to receive the ordered products?

    • We attempt to process every paid order and ship within 4 working days if placed before 1 P.M. and 5 working days if placed after 1 P.M.
    • For free orders your order will reach you within 7 working days if placed before 1PM and within 8 working days if placed after 1PM
Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays

Why my order was undelivered and returned to warehouse?

Your order was undelivered and Returned to Origin due to any of the following reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available / Army area. In this case, you will not receive any refund; however, we will re-ship your order.

What if my order is undelivered?

If your product remains undelivered, you can register your complain with our Customer Support Team within 30 days from the Date of Shipment. However, if you fail to register a complaint within 30 days for the non-delivery of your order then Printvenue.com will not be responsible for it and will not make any refund credits to your account.

What if my order is undelivered?

If your product remains undelivered, you can register your complain with our Customer Support Team within 30 days from the Date of Shipment. However, if you fail to register a complaint within 30 days for the non-delivery of your order then Printvenue.com will not be responsible for it and will not make any refund credits to your account.
For any other queries, all you need is to drop an email at sales@harveyshopping.com

How can I know if my order is successfully placed?

If your order is successfully placed you will receive the Order confirmation mail in 24 working hours

Till when can I receive my tracking details after dispatch?

If the shipping address is in India you will receive a mail in 24 working hours, but if the shipping address is not in India it will take 48 working hours to receive the tracking details

What is the difference between billing address and shipping address?

The billing is the address of the person who is paying for the order and shipping address is the address you need the order to be dispatched.

What happens if the goods received are damaged?

If you feel that the damage was from our side than, we would replace it.

Is it that I can buy saree with the unstitched blouse ?

Yes you can buy saree with the unstitched blouse

How is the shipping charges calculated?

It depends on the number&weight of products ordered.

Billing address and shipping address can be different?

Yes, you can definitely give a different shipping address.

Is it possible that stitched to my measurements can be returned ?

Sorry to say, but customized garments cannot be returned or exchanged.

Can I return or exchange the saree with the stitched blouse ?

Sorry, for the customised saree with the blouse cannot be returned or exchanged. We can accept the return if there are any faults at our end.

If I return the product, will I get the full refund?

In case of some fault in garment than you can exchange it and select the other design. But, if you want the refund than we will refund you back excluding the shipping charges which has been charged.

Is there any facility for delivery to our doorstep?

Yes, we have hired more than 1 courier services to deliver all our packages to your doorstep.

What is the tentative time for the delivery of orders?

If you have selected the product that doesn’t require any customization, then you would receive your goods within 10 days, and if it is required, then it would reach you within 30 days.

Can you deliver at any cities in India & countries across the globe?

Yes we deliver at any place in the world. We have given the facility to check it on our website, for checking the location for the products is delivered or not.

How can we know that you have received the payment?

You will receive a mail with the order information and the payment details.

Is there any facility to pay with 2 different cards for a single order?

No, it is not possible to pay with more than one card for a same order.

Can I pay using bank transfer? Where do I get details of your bank account?

You can pay through the bank transfer. Check details in Payment options.

Are you having the facility to make the payment

itself in India but delivery outside India?

We have the facility. You just send us the mail with every details of the payment on our Customer Care

Can I pay using bank transfer? Where do I get details of your bank account

You can pay through the bank transfer. Check details in Payment options

Worry about credit card details.

No need to worry. As only the transaction ID is generated on our side, so your details are safe on your side only.

Do you accept personal cheques?

No, we don’t accept personal cheques.

Is there any facilities to pay through Debit Card ?

We accept all types of major Debit Cards.

What to do if my card is declined?

Please recheck from your side for your card details, whether it is correct or not. If yes than please contact your bank and intimate them the details. It is the possibility that banks might block your card seeing to the security threats.

How many country in the world you will provide your products?

Yes, we deliver to almost all countries in the world.

Can I track the package once you ship it from India?

Yes, When your order is shipped you will receive an email with the Bill number of the courier. You would be able to track your order details with the respective courier

Do the shipping charges vary from country to country?

Yes, shipping charges vary from country to country. When you select any product we have also provided shipping cost box, so whenever you add shipping country the cost of product with weight updated on that box.

Will there be any colour variations Found On Product or Not?

We always sell the product exactly same colour as shown in the product images. Sometimes due to monitor settings some colours are shown in different shades because of digitization however we try our best to give you accurate colours of the product. We recommend you to read the description of the product to know if there is any variations is mentioned or not.